Ahmed Mansour

new cairo

• providing help and advice to customers using your organization’s products or services;
• communicating courteously with customers by telephone, email, letter and face to face;
• investigating and solving customers' problems, which may be complex or long-standing problems that have been passed on by customer service assistants;
• handling customer complaints or any major incidents, such as a security issue or a customer being taken ill;
• issuing refunds or compensation to customers;
• writing reports analyzing the customer service that your organization provides;
• Build and execute social media strategy through competitive research, platform determination, benchmarking, messaging and audience identification
• Create editorial calendars and syndication schedules
• Collaborate with other departments (customer relations, sales etc.) to manage reputation, identify key players and coordinate actions
• developing feedback or complaints procedures for customers to use;
• improving customer service procedures, policies and standards for your organization or department;
• meeting with other managers to discuss possible improvements to customer service;
• being involved in staff recruitment and appraisals;
• training staff to deliver a high standard of customer service;
• leading or supervising a team of customer service staff;
• learning about your organization’s products or services and keeping up to date with changes
• Responsible for Company website and Facebook Page.
• Create editorial calendars and syndication schedules
• Build and execute social media strategy through competitive research, platform determination, benchmarking, messaging and audience identification

New Cairo

The main responsibilities:
• Help promote the company
• Refer products based on customer potential when possible and maintain good relation with customers while working on increasing the customers’ base through getting NTB referrals from the walk in customers.
• Migration of customers to alternative channels and managing the customer traffic in the lobby to reduce customer load on the Tellers area
• Inform customers about services that could suit them
• Suggesting products they may be interested in
• Putting them in touch with someone senior should they need it