Experiences

Customer Care supervisor & editorial assistant August 2015 - Present ( 6 Years - 11 Months )

new cairo

• providing help and advice to customers using your organization’s products or services;
• communicating courteously with customers by telephone, email, letter and face to face;
• investigating and solving customers' problems, which may be complex or long-standing problems that have been passed on by customer service assistants;
• handling customer complaints or any major incidents, such as a security issue or a customer being taken ill;
• issuing refunds or compensation to customers;
• writing reports analyzing the customer service that your organization provides;
• Build and execute social media strategy through competitive research, platform determination, benchmarking, messaging and audience identification
• Create editorial calendars and syndication schedules
• Collaborate with other departments (customer relations, sales etc.) to manage reputation, identify key players and coordinate actions
• developing feedback or complaints procedures for customers to use;
• improving customer service procedures, policies and standards for your organization or department;
• meeting with other managers to discuss possible improvements to customer service;
• being involved in staff recruitment and appraisals;
• training staff to deliver a high standard of customer service;
• leading or supervising a team of customer service staff;
• learning about your organization’s products or services and keeping up to date with changes
• Responsible for Company website and Facebook Page.
• Create editorial calendars and syndication schedules
• Build and execute social media strategy through competitive research, platform determination, benchmarking, messaging and audience identification

Customer Relation August 2013 - March 2015 ( 1 Years - 7 Months )

New Cairo

The main responsibilities:
• Help promote the company
• Refer products based on customer potential when possible and maintain good relation with customers while working on increasing the customers’ base through getting NTB referrals from the walk in customers.
• Migration of customers to alternative channels and managing the customer traffic in the lobby to reduce customer load on the Tellers area
• Inform customers about services that could suit them
• Suggesting products they may be interested in
• Putting them in touch with someone senior should they need it

Education

NCA 2012

Diploma, Commerce, accountant

ELS 2012

Very good, Sanwaya

Target Job

HR

Cairo, EGYPT

Salary 2000 EGP - Egyptian Pound

Sales

Cairo, EGYPT

Salary 2000 EGP - Egyptian Pound

Courses

Human resources Diploma

From in January 1970

Skills

  • appraisals
  • Benchmarking
  • Complaint Handling
  • Customer Satisfaction
  • Customer Service
  • develop a time frame
  • English
  • French
  • Hard-Working
  • manage reputation
  • Qualifying Candidates
  • Report Writing
  • Responsible for Company
  • Sourcing Candidates
  • Staff Development and Training > Learning and Development
  • staff recruitment
  • Teamwork

Personal Info

Gender: Male

Birth Date: 1988-10-01

Nationality: Egypt

Country: Egypt

City: Cairo

Visa Status: Citizen

Number of Dependants: No Dependant

Marital Status: Engaged

Recommendation

There are no recommendations

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