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Responsibilities • Gathering and analyzing both business and system requirements • Meeting Stalk holders and Team Members to collect their requirements • Translating Stalk holders and Team Members requirements into highly specified project briefs. • Examine and compare current systems and business models • A solid grasp of project management basics in an SDLC (software delivery life cycle) context. • Writing Business Requirements Documents (BRD), Systems Reference Document (SRD ) and software requirements specification (SRS) documents. • Working closely with managers, colleagues, developers, testers and a variety of end users to ensure technical compatibility and user satisfaction. • Builds deeper understanding of products, processes, procedures, customers and organization. • Assists program or process development and implementation. • Drawing up, supervising and documenting testing schedule for complete system. • Providing training and user manuals to users. • Keeping up to date with technical and industry developments
Position Summary: The Application Administrator has primary responsibility for ensuring business applications are available and performing optimally for our organization. This requires a team member to have a solid understanding of the application, organizational use, and the underlining technologies along with various inputs and outputs. This team member would proactively coordinate with other infrastructure teams to effectively respond to technical hardware and software problems utilizing a variety of tools and methods. The ideal candidate has excellent communication skills to facilitate organizational and technical needs. Essential Job Duties • Provide business application liaison coordination between multiple technical, business, and vendor in support of organizational needs • Perform Application Administrator duties for assigned applications (Such as user creation and permissions setting, .. etc.). • Support Users on complex technical issues including problems related to business applications • Investigate and resolve application functionality issues and provide support and troubleshooting for multiple applications • Recommendations and oversight of operational maintenance, administration, daily monitoring, Service / Operation Level Agreement, performance, capacity, and troubleshooting of business applications • Ensure application knowledge and associated documentation is updated to facilitate service support for business applications • Coordinate with technical teams the delivery and packaging of applications to users for business applications • Understand, investigate, monitor, and aid in resolution of integration touchpoints • Participate internal Application implementations, upgrades, test and retirements • Participate in the planning and testing for disaster recovery and business continuity activities • Participate in End user training Delivery “including one-to-one Training” • Stay current on industry trends and technology features • Adhere to solid security technology practices • Provide On Call support when required • Other duties as assigned
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