إحدى أكبر التحديات التي تواجه الشركات ومس شاهد المزيد...
Deal directly with customers either by telephone, electronically or face to face Respond promptly to customer inquiries handle and resolve customer complaints obtain and evaluate all relevant information to handle product and service inquiries Provide pricing and delivery information perform customer verification Set up new customer accounts process orders, forms, applications and requests organize workflow to meet customer time frames direct requests and unresolved issues to the designated resource Manage customers accounts keep records of customer interactions and transactions record details of inquiries, comments and complaints Record details of actions taken prepare and distribute customer activity reports maintain customer databases Manage administration communicate and coordinate with internal Departments follow up on customer interactions provide feedback on the efficiency of the customer service process
Strategic planning, development and implementation of marketing communication strategies. Management of the different research firms for continuous updates on market and competition. Opening new distribution and sales channels locally, across GCC and Europe through building estate agents network and freelancers. Organize and manage launch events and campaigns of the different project facilities including Real estate and hotels. Develop and maintain media relations in coordination with PR agencies. Manage press conferences, media audit, media visits and media brief. Support and initiate several CSR activities. Developing and monitoring the annual marketing budget. Planning and organizing exhibitions, roadshows and trade fairs locally and international. Continuous coordination and communication with the sales team to ensure the fulfillment of the set targets and review sales strategies. Monitor and follow up to ensure the marketing plan implementation based on set direction and deadlines. Setting KPI’s for measuring the different initiatives performance. Evaluate the overall performance of the marketing team, and setting their development objectives and training needs. Develop and managed several promotional campaigns to boost real estate sales. Organize roadshows across the GCC to promote the real estate. Build, cleanse and update customers and prospects database. Develop and implement social media campaigns in FB, Twitter and Instagram. Develop, update and monitor company websites.
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