Soft Services Manager

Hill International (Middle East) Ltd.
Abu Dhabi - United Arab Emirates


  • المرتب

    غير محدد
    غير محدد غير محدد

  • سنوات الخبرة

    10 - 15

  • نوع الوظيفة

    دوام كامل

تفاصيل الوظيفة

    We are looking for Soft Services Manager General Description of Role Responsibilities: The Soft Services Manager is required to lead, manage and implement best industry practices for Client Headquarters and all offices. The responsibilities of the Soft Services Manager include, but are not limited to: Manage and control the day to day operations in the headquarter. Enhance the current service levels and ensure that services delivered in line with the standards and best practices in the market. Manage multiple soft services, i.e. cleaning, pest control, security, catering, etc. Support internal and external events for the organization. Excellent customer service experience with the ability to resolve operational issues. Understanding the corporate culture and ability to deliver within tight periods. Identifying operations gaps and resolving them. Developing soft services contracts budget, SLA s KPI s. Develop a waste management strategy for headquarter operations. Ensure that contractual works are of high quality, safely delivered and are managed and convenience in both delivery and outcome. Prepare weekly and monthly reports and Ad hoc reporting. Manage the performance of service providers and ensure that services delivered in accordance with client requirements. Continuous review, evaluation and development of Soft Services resources and procedures to meet the current and changing needs of the client organization. Prepare SOPs, process and procedures for all soft services.
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