VAS & Intermodal Specialist - Jeddah

Maersk
Jeddah ,Saudi Arabia

نشرت

  • المرتب

    غير محدد
    غير محدد غير محدد

  • مستوي الوظيفة

    متوسط ​​الخبرة / كبير

  • نوع الوظيفة

    دوام كامل

تفاصيل الوظيفة

    First point of contact for issues arising form physical inland transportation Must have transportation and customs clearance experience Proactive notification to customer for changes in transport plan or ETA deviations with viable alternative solution within stipulated timeframe Evaluate cases/issues and capture voice of the customer to make sure instant resolution takes place Team promptly attend phone calls (if applicable) received from customers/vendors and address concerns Actively engages with Customer Service and Intermodal vendors for workable solutions and timely resolution of issues Ensure alternatives provided are aligned with rules and regulation including local policies Be wary of the customers' businesses, so that proposed solutions are compatible with customers requirement Be cognizant of segmented customer requirements and propose solutions accordingly Build good relationship with the customers and confidence in our Intermodal product Capture and be Voice of Customer frequently and provide feedback to the team to improve inland delivery performance and experience Identify recurring issues in Intermodal delivery performance and initiate steps to address root cause Identify process gaps, contribute to improvement opportunities and be actively involved in working on agreed improvement actions Keep cost of non-conformance to the minimum by providing alternate solution and converting demanding situation into pleasant experience for customers Ensure all relevant costs are timely updated in Intermodal systems and ensure charges are passed on to customer Check for additional business opportunities on satisfactory resolution of issues Handle system updates and customer requests in accordance with defined processes Share best practices and knowledge within the team job requirements More than 2 years Not Specified at least Logistics and Supply Chain Job Roles: Logistics/Supply Chain
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