Customer Service Specialist

Dokki, Giza


  • المرتب

    غير محدد
    غير محدد غير محدد

  • مستوي الوظيفة

    متوسط ​​الخبرة / كبير

  • الدرجة العلمية


  • نوع الوظيفة

    دوام كامل

تفاصيل الوظيفة

    The Customer Service Unit is the focal point of AMIDEAST, serving customers’ needs and cross-sell AMIDEAST services. The Customer Service Specialist handles walk-ins applying AMIDEAST policy and regulations and offers professional services to elevate customer experience at AMIDEAST. The AMIDEAST Customer Service Specialist is the first point of contact for all walk-in AMIDEAST customers and is responsible for ensuring that each customer’s experience is positive. The Specialist provides customers with consistent information on AMIDEAST products and services, takes customer registrations and payments quickly and accurately, and identifies and responds to customer issues or complaints proactively. Job Specifications: Administrative role: Maintain a level of proficiency in dealing with customers. Respond to a variety of customers’ requests by offering on-spot information’s and services. Work on the SRA system and deal with extracting different databases. Revise the order of test book, score sheets, and other documentation. Maintain adequate environments to customers especially dealing with furious customers and unpleasant situation. Operational role: Promote for AMIDEAST services through walk-ins, emails, responding to social media inquiries. Sustain AMIDEAST services offered according to our policy and regulations. Improve the quality of offered services to suit customers’ needs. Updates AMIDEAST templates regularly to determine the delivery of valuable information to customers. Maintain an adequate data entry process to serve different purposes. Issue various vouchers through SRA registration and paperwork. Involve in report writing through gathering necessary data. Perform data analysis of services and marketing, and customers’ needs to attain a superior delivery of AMIDEAST services. Participate in different trainings and meetings to enhance the quality of information given. Project-based role: Independent analyses of various proposals to deliver tasks and responsibilities. Work on multiple projects while performing in project teamwork. Handle all AMIDEAST departments’ needs. Customer focused role: Apply evaluation surveys to assess customers’ experience for the elevation of services. Deliver an awareness campaign through different communication skills and social media. Update AMIDEAST brochures and flyers regularly. Attend AMIDEAST fairs to present and promote AMIDEAST brand and services. job requirements More than 2 years Bachelor's Degree at least Non-Profit Organizations Job Roles: Administration Customer Service/Support
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