Guest Service Agent - CID

AccorHotels
Sharjah, UAE

نشرت

  • المرتب

    غير محدد
    غير محدد غير محدد

  • نوع الوظيفة

    دوام كامل

تفاصيل الوظيفة

    Main Responsibilities:
    -To make sure that all guest in house are registered in the CID system
    - To be the hotel contact person with the CID department
    - Ensure that NO discrepancy is found between Opera and CID system. In case of any must be explained to the DM or FOM
    - Maintain a record of your shift entry in your logbook
    - Ensure a smooth takeover and handover
    - Ensure that the FO system is up to date during your shift
    - Be able to assist any CID officer in case of inspection
    - Ensure that any message sent by the Dubai police is well communicated to hotel concerned department
    - Keeping the DM and hotel security aware in case of any suspicions
    - Ensue that all guest ID's are accepted by the Sharjah police ( Passport, UAE DL, Labour card , GCC ID -only for GCC nationals , UN passport)
    - Ensure that FO staff are always updated if new instruction received from Sharjah Police
    - To be fully aware and conversant of ISO 14001 policies and procedures and is responsible to integrate them in the day to day operation
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