Client Training and Documentation Specialists

OKOOL Staffing & Recruitment Solutions
Abu Dhabi - United Arab Emirates


  • المرتب

    غير محدد
    غير محدد غير محدد

  • سنوات الخبرة

    5 - 10

  • نوع الوظيفة

    دوام كامل

تفاصيل الوظيفة

    Communicate the benefits of migrating to channels. Contact clients to complete on boarding forms and other documentation. Validate completeness of documentation submitted by clients. Setup clients on channels including user access and permissions. Send user credentials and tokens to clients. Train clients and support clients on how to use channels. Systematically complete GTB cash and channel setups in various bank systems. Ensure high quality and efficient processing of new and maintenance requests in bank systems, at minimal errors (first time right setup). Manage the work flow on a day to day basis without compromising on the risk and service. Ensure timely and effective communication is maintained with internal customers taking utmost care in protecting the reputation of the bank. Focus primarily on CIB clients and chosen Business Banking clients Close liaison with staff from GTB Advisory, Client Services, Channel Support, Relationship Managers, IT Desk, Operations and other relevant stakeholders in the implementation process Participate in review of client agreements, service standards and service quality to ensure that we meet and exceed the expectations of our clients Assist clients in understanding and using GTB products and channels Continuously reduce implementation cycle time, minimize deal slippage associated revenue conversion lead time, all aiming to improve Time to Revenue. Accurately report project status, escalating effectively for on hold slow moving deals Disciplined application of structured project management methodologies throughout the implementation life cycle, ensuring effective project control and delivery to plan Co ordinate Advisory, Product Management, Client Management and IT/Operations partners to ensure client satisfaction. Navigate in the bank on behalf of client, leveraging bank resources escalation channels as required to ensure smooth delivery Effectively manage client relationships and ultimately act as trusted implementation advisor. Enhanced client satisfaction should be reflected in positive client survey scores documented during detailed post implementation reviews case book write ups for future implementation usage marketing purposes Attention to detail and comfort dealing with completing administrative work associated with client implementations Continuously initiate drive process enhancements Effective workload management/prioritization to increase capacity/productivity within the implementation team Effective maintenance communication of MIS and project metrics. Provide ongoing senior management updates on key projects as required Participate in staff forums survey processes Ensure 100 adherence to compliance rules and support all audit protocols as appropriate Organizing and Scanning Onboarding Documents
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