Guest Service Agent

AccorHotels
Sharjah, UAE

نشرت

  • المرتب

    غير محدد
    غير محدد غير محدد

  • نوع الوظيفة

    دوام كامل

تفاصيل الوظيفة

    Main Responsibilities:
    - Ensure that all guests who stay at the hotel are completely satisfied and all interactions with them are handled in a very professional manner right up to the payment of the bill.
    - Carry out all the day-to-day Front Office operations associated with the guests.
    - Manage the hotel petty cash and the sale of rooms in he hotel
    - Assist the Guest efficiently, courteously and professionally in all Front Office Duties, as per internal procedures
    - Ensure that the handing of a reservation for the hotel or other hotels in the Group is done with complete professionalism.
    - Welcome the guests whether on the phone or in the hotel and ensure that the check-in and checkout procedure is handled very well.
    - Inform the guest of all the services available at the hotel.
    - Ensure that the quality of the service offered to the guest is in accordance with company and Brand standards.
    - Ensure that the guest service is excellent so that he/she will return to the hotel.
    - Update Guest history.
    - Know the services offered by the hotel and encourage the guests to use them during their stay at the hotel.
    - Know the pricing policy of the hotel.
    - Know the local environment of the hotel: city, culture, activities, shopping malls, and general information.
    - Listen to the guest at all times; strive to answer all requests from the guests as quickly as possible.
    - Establish good working relationships with the guests and visitors.
    - Ensure that the service offered and the provisions provided to the guests are up to company standard.
    - Ensure that the service provided to the guests will win their loyalty to return to the company.
    - Provide wake-up calls as requested by the guests.
    - Inform the guest of all the conditions related to their stay in the hotel.
    - Ensure that the telephone, e-mail and fax service and safe deposit services are available for the guest.
    - Forward any messages received for the guest.
    - To be fully aware and conversant of ISO 14001 policies and procedures and is responsible to integrate them in the day to day operation.
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