Community Engagement Executive

Careem
Dammam ,Saudi Arabia

نشرت

  • المرتب

    غير محدد
    غير محدد غير محدد

  • مستوي الوظيفة

    متوسط ​​الخبرة / كبير

  • نوع الوظيفة

    دوام كامل

تفاصيل الوظيفة

    ABOUT THE ROLE The Social Media Moderator (Community Management Executive) is responsible for advocating the brand on all social media networks. They have a deep understanding of the brand's social persona and guidelines and are accordingly able to actively engage with and grow the online community. Key responsibilities include: A-Z customer relations responsible for all customer support answering all inquiries with a response time of 20 minutes. They will also be able to take the conversation offline and contact the customer directly to resolve any issues directly. They will be trained on a number of CRM platforms in order to accurately communicate or escalate each and every inquiry incoming from the brand's numerous social media channels Brand advocacy Engagement: actively engage/converse with existing or new potential customers. Re-engagement: actively keep the conversation going with existing or new potential customers. Seeding: monitor and select relevant or trending conversations online, and seed the brand into the discussion. Reporting & helping develop internal processes Develop monthly reports on customer satisfaction, engagement rates, response time, escalation issues, etc. Help the Head of Community Management with collating and consistently updating brand FAQ documents. job requirements More than 2 years Not Specified at least Transportation Job Roles: Business Development Marketing/PR/Advertising
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