Counter Supervisor

Blue Sky Travel
مصر - القاهرة


21 4629
  • المرتب

    غير محدد
    غير محدد غير محدد

  • الدور الوظيفي

    السفر / السياحة

  • إدارة الآخرين


  • الوظائف الشاغرة


  • سنوات الخبرة

    4 - 5

  • مستوي الوظيفة

    متوسط ​​الخبرة / كبير

  • الجنسية


  • الجنس

    غير محدد

  • نوع الوظيفة

    دوام كامل

  • تاريخ الانتهاء

    06 Jul 2019

تفاصيل الوظيفة

    • Provide customers - via direct interface, phone or e-mail with all information inquired by them.
    • Reserve tickets and align with time limits policies.
    • Receive and handle customers’ complaints and communicate with concerned related parties to maintain customer satisfaction.
    • Checking and authorize customers invoices, and cascade them to collection department.
    • Supervise counter agents.
    • Allocate customer requests over team.
    • Ensuring staff zero deficiency in completing all customer data profile on system.
    • Monitor and guide counter agent’s performance.
    • Coaching newly hired through On-Job Training.
    • Developing monthly and quarterly status progress report, measuring percentage of targets achievements for the branch.
    • Present Blue Sky, in supplier’s events and submit visit report.
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متطلبات الوظيفة

    • Relevant university degree.
    • Very Good Computer Skills.
    • Excellent English Language Level (writing –understanding).
    • Excellent general information about touristic locations and capital of counties
    • Excellent communication skills, excellent time management skills and excellent customer focus attitude.
    • Full familiarization with Amadeus system is a Must and other airlines system will be an asset.
    • Excellent communication skills, excellent time management skills and excellent customer focus attitude.
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مزايا الوظيفه

معلومات اضافية

نبذة عن

Blue Sky Travel
Blue Sky Travel Group is a pioneer in the Travel industry. Since 1971 Blue Sky achieved a respectable reputation in fulfilling customer’s satisfaction by standard of service offered. Blue Sky Travel is a leading Company in business travel management. We are one of the top travel agencies for all business travel planning and management needs. Quality and Service; Blue Sky quality and service go hand-in-hand. We always closely monitor client satisfaction & are consistently seeking new ways to exceed our client expectations.

FCM Travel Solutions is one of the world’s leading corporate travel management provider’s .Backed by the global negotiating strength of Flight Centre Travel Group Limited, FCM has access to the widest range and best priced travel products around the world. FCM portfolio of clients includes a broad selection of multi-national, regional and national companies across a diverse range of industries. Now Blue Sky Travel is a global brand of FCM.

Blue Sky Travel also has sister companies that own and manages hotels in Hurghada, Sharm El Sheikh, and Marsa Alam. Not only that, but also own and manages Nile cruises between Luxor & Aswan and behind the High Dam in Nasser lake. “Sunrise Resorts & Nile Cruises” owns more than 10 resorts in different cities along the Red Sea and in Sinai, and more than 5 Nile cruises between Luxor & Aswan and in Lake Nasser. Other sister-companies are located in different countries of the region as Sky Max in Dubai and Morocco. And recently launched “Blue Bus” as the premier private Bus transport company, providing luxurious and yet affordable long-distance travel in Egypt connecting Greater Cairo with most famous destinations on the Red Sea, Alexandria and upper Egypt.
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