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HELP-DESK SUPPORT ASSISTANT

اسم الشركة: مخفي
مصر - القاهرة

نشرت

18 5677
  • المرتب

    غير محدد
    غير محدد EGP - Egyptian Pound

  • الدور الوظيفي

    التجارة الإلكترونية

  • الوظائف الشاغرة

    4

  • سنوات الخبرة

    2 - 3

  • مستوي الوظيفة

    مبتدئ

  • الدرجة العلمية

    بكالريوس

  • الجنس

    غير محدد

  • نوع الوظيفة

    دوام كامل

  • تاريخ الانتهاء

    18 Aug 2019

تفاصيل الوظيفة

    Job Overview

    To provide 1st & 2nd line (helpdesk) technical support to e-payment and front-end banking applications, assisting them with hardware and software problems via phone, email or onsite.

    Duties and Responsibilities

    To provide technical support; answering support queries either onsite or via phone or email
    To maintain a high degree of customer service for all support queries and adhere to all service management principles
    To take ownership of user problems and be proactive when dealing with user issues
    To log all calls on the call logging system and maintain full documentation
    Respond to enquiries from clients and help them resolve any hardware or software problems
    Maintain a log of any software or hardware problems detected
    Support users in the use of Computer equipment by providing necessary training and advice
    To allocate more complex service issues to the relevant IT Support member
    To arrange for external technical support where problems cannot be resolved in house
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متطلبات الوظيفة

    Relevant 1st line / Helpdesk support experience
    Strong knowledge of banking products / services
    Strong knowledge of Microsoft based operating systems with emphasis on Windows desktop technologies
    Experience using and troubleshooting Microsoft Office (MS Word, Excel and PowerPoint)
    Experience with using and troubleshooting Outlook within a network environment (permissions, calendar sharing, and delegation)
    Excellent telephone manner and face to face communication skills
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مزايا الوظيفه

    Medical Insurance
    Social insurance
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معلومات اضافية

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