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We are looking for a Senior Full-Stack Engineer [.NET] to build software using languages and technologies of the .NET framework. You will create applications from scratch, configure existing systems and provide user support. Your goal will be to work with internal teams to design, develop and maintain software. Job Responsibilities · Participate in requirements analysis · Collaborate with internal teams to produce software design and architecture · Write clean, scalable code using .NET programming languages (.net framework / core) · Test and deploy applications and systems · Revise, update, refactor and debug code · Improve existing software · Develop documentation throughout the software development life cycle (SDLC) · Serve as an expert on applications and provide technical support
• Perform tasks related to new IT system implementations on site • Create and manage user accounts and access permissions. • Set up workstations for new employees (software/hardware) • Support and troubleshoot hardware/software issues on • Maintain local servers (DHCP, APP, FS.) and responsible for local data center. • Maintain annual inventory of all IT related assets (hardware and software) • Follow up with internet and telecom providers • Self-development and skill improvement • Facilitate the flow of information horizontally and vertically • Achieve set annual KPI’s and develop oneself on skill gaps • Resolve all employee Help desk within the time frame • Assist in managing IT resources and tools and where applicable recommend cost-saving.
Receive Shipments documents from operation team and issue invoices on cargo wise system. Responsible to Add correct Tax percentage per ITEM. Checking the data input to ensure the accuracy of the final bill. Fixing billing errors by issuing debit and credit memos. Understand The overheads Handling and GL as well. Utilize billing software to identify outstanding Files and closely follow up with all stake holder to close it. Follow vendors payment request by review Their invoices before & send confirmation for each case to be released. Keep record of pending cases and Follow to close in Time manner Understand Audit criteria and follow on each step of closing the invoices Work with other member of financial staff such as credit team and cashier Perform any necessary administrative duties such as auditing Operations records on system and Billing document Prepare monthly report for all (issued invoices issues and follow the correction action is on place and applied after discuss with direct manager ) Follow Up outstanding invoices and report to direct manager any repeated delay , error and follow the action
Handle all GCS cases, follow up and close all requests. Attending customer’s inquiries by fulfilling their requirements, solve their problems, follow up their cases, and update them. Respond to all requests that are under IRT "Immediate Respond Team" as per the standard (respond within 24/7 and by 10 seconds to 10 minutes". Manage and meet customer expectations Respond to all customer's inquiries to improve their customer service experience. Provide excellent customer service for customers as per Aramex CS standards Facilitate the flow of information horizontally and vertically Collaborate with the team to achieve the team objectives Serve all customer's inquiries and provide full information and advice. Close pending cases in a timely manner. Achieve Aramex customer service KPIs Pass the customer service audits. Support to solve the bad address shipments if needed Implement Customer Service KPIs Sustain high customer satisfactory service level Follow up on domestic and express outstanding shipments for cash if needed Ensure customer satisfaction to retain customer Available Vacancy in Giza - Sheikh Zayed
Check convenient schedules, coordinate the delivery and dues ready for collection. Coordinate labor, documentation, physical handling and directly approach different authorities for moving shipment. Upload online data to local authorities and handling agents. Coordinate collection of documents from different terminals and other Agents. Coordinate the delivery with the dispatch and ensure POD is signed by customer. Ensure necessary procedures are implemented in daily operational activities. Agree with CMTs on timeframes to handle all shipments. Immediately update the concerned CMT with any delay, damage or discrepancy related to shipments. Communicate to CMTs any new offers and/or promotions that customers can benefit from.
Attend to all walk in customers’ needs promptly Serve Walk-in customers and provide full information and advice. Manage and meet customer expectations Sustain high customer satisfactory service level Provide excellent customer service for cash clients as per Aramex CS standards Sell cash shipments. Attending to cash customers and fulfill their requirements, solve their problems, follow up their cases and update them. To contact four cash customers per day (leakage or none-active customers). Promote Aramex campaigns for customers Ensure outlet customer satisfaction at all times Handle relevant GCS cases, follow up and close all requests. Handle SRN for outbound team. Handle all passports cases by cash team and other teams. Handle all cash customers requesting various Aramex products Process and prepare cash shipments for shipping Handle all outstanding reports and close the related cases on daily basis. Close pending cases on a timely manner. Pass the outlet customer service audits. Adhere to company HSSE, compliance and sustainability corporate policies. Ensure timely resolution of customer complains to retain customers Ensure using the up to date cash rates. Contribute to meeting the annual/quarterly cash targets. Rotation shifts (Weekly Schedule) and there is a Uniform.
Track and execute the shipment of final products according to customer requirements. Follow up on sales orders on daily basis though the system and take the corrective action. Update system with the orders’ status on daily basis. Process, package and ship orders accurately Organize stocks and maintain inventory Inspect products for defects and damages Examine in-going and outgoing shipments Organize warehouse space Receive, unload and place incoming inventory items appropriately Contribute ideas on ways to improve or optimize warehousing procedures
Prepare and organize data. Use different protection systems to protect the data entered. Set up full data backups. Updating customer information up-to-date. Modify data and information up-to-date. Ensure that there are no errors in the entered data. Record, save and transfer data by various storage methods whether on paper or on a computer. Keep important files and documents and delete unwanted files. Scan or Scan the data. Organize and manage data, files, and documents. Review and audit the data entry process and verify the conformity of the entered data. Use the V-lookup property to know well the equations of Excel
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