Athear Marketing Services

• Provide technical assistance and support for incoming queries and issues related to computer systems, software, and hardware. • Dealing with incoming faults in a professional, courteous manner over the phone and via email or system. • Respond to and resolve help desk requests. • Resolve technical problems with Local Area Networks (LAN), Wide Area Networks (WAN). • Install, modify, and repair computer hardware and software. • Taking ownership of faults and managing them in a logical and methodical manner. • Correctly logging incidents and faults, categorizing and prioritizing them in line with team procedures • Manage cleaning up computers. • Install and test computer-related equipment. • Identify and escalate repeat issues or service risks to service management teams. • Follow up with customers to ensure issue has been resolved. • Run reports to determine malfunctions that continue to occur. And have the following skills: • At least three years’ experience in IT field. • CCNA & MCSE courses. • MS windows server awareness. • MS windows 10 installation troubleshooting. • MS Office. • Awareness in Firewall and Cisco switches. • Live in new Cairo “preferred.”

Employment Type
Unspecified
Job Role / Function
Information Technology
Career Level
Mid Career / Senior
  • 4
  • 527
Athear Marketing Services

• Provide technical assistance and support for incoming queries and issues related to computer systems, software, and hardware. • Respond to and resolve help desk requests. • Administrate infrastructure, including Sophos firewalls, Cisco Switches & databases. • Handle backups of data. • Handle ERP system if needed • Manage the configuration and operation of client-based computer operating systems. • Monitor performance and maintain systems according to requirements. • Install, modify, and repair computer hardware and software. • Resolve technical problems with Local Area Networks (LAN), Wide Area Networks (WAN). • Build an internal wiki with technical documentation, manuals and IT policies.

Employment Type
Unspecified
Job Role / Function
Information Technology
Career Level
Mid Career / Senior
  • 7
  • 1437
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