Experiences

Shift leader February 2014 - Present ( 7 Years - 11 Months )

Maadi

* Be available for employees that experience work and/or personal problems providing appropriate coaching, counseling, direction and resolution. ;
* Share continual responsibility for deciding how to manage the employees ensuring calls are handled efficiently and effectively.


* Use appropriate judgment in upward communication regarding department or employee concerns.



* Provide daily direction and communication to employees so that customer service calls are answered in a timely, efficient and knowledgeable manner. Provide continual evaluation of processes and procedures. Responsible for suggesting methods to improve area operations

Customer service representative May 2013 - February 2014 ( 9 Months )

Maadi

* Obtain and study information about clients' needs, problems and his line history in order to offer effective sales presentations and appropriate assistance. ;
* Attract new customer to Vodafone from the competitors ;
* Deliver prepared sales talks, reading from scripts that describe products or services, in order to persuade potential customers to purchase a product or service and build customer's interest in the services and products offered by Vodafone. ;
* Respond to customer inquiries as much as I can. ;
* Contact businesses or private individuals by telephone in order to solicit sales for services. ;
* Follow up on initial contacts
* Handle and resolve customer complaints ;
* Explain products or services and prices, and answer questions from customers. ;
* Handle any objection from the customer. ;
* Solve any problem faced the customer by analyzing the various parts of a problem properly and develop logical solutions. ;
* Conduct client or market surveys in order to obtain information about potential customers.

Sales executive Unspecified

Customer service representative September 2009 - June 2012 ( 2 Years - 9 Months )

Abbasia

* Respond to customer inquiries as much as I can. ;
* Contact businesses or private individuals by telephone in order to solicit sales for services. ;
* Follow up on initial contacts
* Handle and resolve customer complaints ;
* Explain products or services and prices, and answer questions from customers.

Customer service representative December 2008 - August 2009 ( 8 Months )

6th of october

Vodafone outbound campaign-Tele Marking
Customer service representative

Courses

From in January 1970

Skills

  • appropriate assistance
  • Arabic
  • Customer thinking Analysis
  • develop logical solutions
  • English
  • Excellent communication skills
  • Key Experience
  • Languages Skills
  • manage the employees
  • Microsoft Excel
  • Microsoft Office
  • Microsoft Office 2007
  • Microsoft PowerPoint
  • Microsoft Word
  • Related Skills
  • Responsible for suggesting methods
  • Spanish

Personal Info

Gender: Female

Birth Date: 1988-01-30

Nationality: Egypt

Country: Egypt

City: Cairo

Number of Dependants: No Dependant

Followed Companies

Recommendation

There are no recommendations

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