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Obtain the needed documents from the companies employees and open the payroll accounts in a timely manner to maintain accurate records in alignment with work policies and procedures. Present and cross sell the bank’s products (Cards/Loans) to the new companies’ customers and maximize the penetration of the current payroll customers. Attend regular meetings to review weekly/ daily/ monthly sales activities, progress on goals, and status of prospective customers. Develops and maintains strong working relationships with companies and employees to ensure their continued satisfaction with the products and banking services offered and market new products and services. Solve problems/complaints from customers and maintain strong relations with the segment customer Policies, Processes and Procedures. Follows all relevant department policies, processes, standard operating procedures and instructions so that work is carried out in a controlled and consistent manner Day- to-day operations Follows the day-to-day operations related to own jobs in the Payroll Acquisition Channels department to ensure continuity of work. Compliance Complies with all relevant CBE regulations, banking laws, AML regulations and internal CIB policies and code of conduct in order to maintain CIB’s sound legal position and mitigate any potential risks.
Perform all the ATM functions including preparing daily proof sheet , handling captured cards , filling along with the replenishment of onsite ATM machines and reports any malfunctions for repairs and maintenance. Introduce alternative channels to customers to reduce traffic in branches according to bank SOP’s. Process all the cash counter transactions accurately in accordance with the set objectives. Manage the branch daily cash needs with Head Teller for better coordination of cash shipments between the branch and central vault. Investigate thoroughly any differences in balancing and reconciliation of cash and other security items by following the standard process of checking / scrutiny / investigation as outlined in Branch standard operating procedure manual. Cross sell products based on customer potential and needs without affecting their primary work and service standards contributing in the achievement of the branches KPIs. Maintain zero cash shortages and excesses at counter to ensure maximum control on cash balance. Maintain accurate checking on all end of day reports and rectifying of highlighted discrepancies to ensure all controls and procedures are adhered to. Check counterfeit currencies, checks and identities. Adhere to the bank related the average waiting & serving time in addition to the productivity reports.
Provide customers with basic information on all Bank’s products/services to increase Customer awareness & ensure a high level of quality service. Achieve assigned targets/volume/attrition/x-sell/deep-sell for the branch in both assets and liabilities to ensure that targets are met through walk-in, relationship building and depending of existing customer base and companies as well as new to bank clients in a transparent & ethical way. Track customers’ inflows and outflows and contact customers to seek information on reasons for unexpected behaviors to maintain better-quality service level and meet set budgets. Ensure that every customer interaction is conducted as a superior service experience and in line with the defined CIB customer experience standards TAT and bank service indicators (including wait time, telephone timeliness, reply to customer queries and messages etc.). Handle customers’ queries and complaints and ensure effective closure of complaints within the set TAT& SLA to reach customer satisfaction and loyalty
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