Convergys

Responsible for taking inbound calls for prospective customers, handling customer inquiries in a courteous and professional manner while providing the highest level of customer service. Provide responsive and competent telephone support to customers in the areas of problem solving and handling customer inquiries. Typically would not have sales goals/quotas. Apply basic working knowledge of systems, procedures, customers, products and processes to perform assigned functions with moderate reliance on others for direction. Work requires some judgment but is performed primarily according to standard procedures with close supervision Provide responsive and competent customer support within a call center environment. Ensure that all customer issues are resolved at the first instance. May respond to customer inquiries by referring them to published materials, secondary sources or more senior staff. Continuously work for exceptional customer experience, resulting in high customer satisfaction scores. Deliver and exceed customer-specified service levels for handle time. Learn, understand, retain and regularly update and demonstrate product/process knowledge. Track, document and retrieve information in call tracking database.

Employment Type
Full time
Job Role / Function
Customer Service
Career Level
Entry Level
  • 2
  • 2329
Convergys

Responsible for taking inbound calls for prospective customers, handling customer inquiries in a courteous and professional manner while providing the highest level of customer service. Provide responsive and competent telephone support to customers in the areas of problem solving and handling customer inquiries. Apply basic working knowledge of systems, procedures, customers, products and processes to perform assigned functions with moderate reliance on others for direction. Work requires some judgment but is performed primarily according to standard procedures with close supervision Provide responsive and competent customer support within a call center environment. Ensure that all customer issues are resolved at the first instance. May respond to customer inquiries by referring them to published materials, secondary sources or more senior staff. Continuously work for exceptional customer experience, resulting in high customer satisfaction scores. Deliver and exceed customer-specified service levels for handle time. Learn, understand, retain and regularly update and demonstrate product/process knowledge. Track, document and retrieve information in call tracking database.

Employment Type
Full time
Job Role / Function
Customer Service
Career Level
Entry Level
  • 3
  • 2308
Convergys

Responsible for taking inbound calls for prospective customers, handling customer inquiries in a courteous and professional manner while providing the highest level of customer service. Provide responsive and competent telephone support to customers in the areas of problem solving and handling customer inquiries. Apply basic working knowledge of systems, procedures, customers, products and processes to perform assigned functions with moderate reliance on others for direction. Work requires some judgment but is performed primarily according to standard procedures with close supervision Provide responsive and competent customer support within a call center environment. Ensure that all customer issues are resolved at the first instance. May respond to customer inquiries by referring them to published materials, secondary sources or more senior staff. Continuously work for exceptional customer experience, resulting in high customer satisfaction scores. Deliver and exceed customer-specified service levels for handle time. Learn, understand, retain and regularly update and demonstrate product/process knowledge. Track, document and retrieve information in call tracking database.

Employment Type
Full time
Job Role / Function
Customer Service
Career Level
Entry Level
  • 1
  • 2281
Convergys

Responsible for taking inbound calls for prospective customers, handling customer inquiries in a courteous and professional manner while providing the highest level of customer service. Provide responsive and competent telephone support to customers in the areas of problem solving and handling customer inquiries. Typically would not have sales goals/quotas. Apply basic working knowledge of systems, procedures, customers, products and processes to perform assigned functions with moderate reliance on others for direction. Work requires some judgment but is performed primarily according to standard procedures with close supervision Provide responsive and competent customer support within a call center environment. Ensure that all customer issues are resolved at the first instance. May respond to customer inquiries by referring them to published materials, secondary sources or more senior staff. Continuously work for exceptional customer experience, resulting in high customer satisfaction scores. Deliver and exceed customer-specified service levels for handle time. Learn, understand, retain and regularly update and demonstrate product/process knowledge. Track, document and retrieve information in call tracking database.

Employment Type
Full time
Job Role / Function
Customer Service
Career Level
Entry Level
  • 0
  • 2164
Convergys

Working on behalf of our clients the Technical Support Specialist will provide responsive and competent technical support to customers who require help with customer service, product information, or assistance with installation and usage of hardware or software application as required by the needs of each specific product line. You will ensure that all customers are satisfied with the effectiveness and efficiency of the support they receive. By utilizing knowledge of the customer environment, they will deliver timely and high quality incident resolution focusing on root cause analysis, prevention, and knowledge transfer. You will be effectively managing cases and sub-cases to ensure timely and high quality communication with customers and resolution of all issues.

Employment Type
Full time
Job Role / Function
Customer Service
Career Level
Entry Level
  • 2
  • 2296
Convergys

Responsible for taking inbound calls for prospective customers, handling customer inquiries in a courteous and professional manner while providing the highest level of customer service. Provide responsive and competent telephone support to customers in the areas of problem solving and handling customer inquiries. Apply basic working knowledge of systems, procedures, customers, products and processes to perform assigned functions with moderate reliance on others for direction. Work requires some judgment but is performed primarily according to standard procedures with close supervision Provide responsive and competent customer support within a call center environment. Ensure that all customer issues are resolved at the first instance. May respond to customer inquiries by referring them to published materials, secondary sources or more senior staff. Continuously work for exceptional customer experience, resulting in high customer satisfaction scores. Deliver and exceed customer-specified service levels for handle time. Learn, understand, retain and regularly update and demonstrate product/process knowledge. Track, document and retrieve information in call tracking database.

Employment Type
Full time
Job Role / Function
Customer Service
Career Level
Entry Level
  • 5
  • 2306
Convergys

Responsible for taking inbound calls for prospective customers, handling customer inquiries in a courteous and professional manner while providing the highest level of customer service. Provide responsive and competent telephone support to customers in the areas of problem solving and handling customer inquiries. Apply basic working knowledge of systems, procedures, customers, products and processes to perform assigned functions with moderate reliance on others for direction. Work requires some judgment but is performed primarily according to standard procedures with close supervision Provide responsive and competent customer support within a call center environment. Ensure that all customer issues are resolved at the first instance. May respond to customer inquiries by referring them to published materials, secondary sources or more senior staff. Continuously work for exceptional customer experience, resulting in high customer satisfaction scores. Deliver and exceed customer-specified service levels for handle time. Learn, understand, retain and regularly update and demonstrate product/process knowledge. Track, document and retrieve information in call tracking database.

Employment Type
Full time
Job Role / Function
Customer Service
Career Level
Entry Level
  • 0
  • 2292
Convergys

Responsible for taking inbound calls for prospective customers, handling customer inquiries in a courteous and professional manner while providing the highest level of customer service. Provide responsive and competent telephone support to customers in the areas of problem solving and handling customer inquiries. Apply basic working knowledge of systems, procedures, customers, products and processes to perform assigned functions with moderate reliance on others for direction. Work requires some judgment but is performed primarily according to standard procedures with close supervision Provide responsive and competent customer support within a call center environment. Ensure that all customer issues are resolved at the first instance. May respond to customer inquiries by referring them to published materials, secondary sources or more senior staff. Continuously work for exceptional customer experience, resulting in high customer satisfaction scores. Deliver and exceed customer-specified service levels for handle time. Learn, understand, retain and regularly update and demonstrate product/process knowledge. Track, document and retrieve information in call tracking database.

Employment Type
Full time
Job Role / Function
Customer Service
Career Level
Entry Level
  • 6
  • 2316
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