Concentrix

The Advisor I, Customer Service position interfaces with customers via inbound calls, outbound calls, or through the Internet depending upon client requirements. This position provides customer service support and resolution of routine problems regarding client's product or services. Responsibilities Ensure service delivered to our customers meets contractual Key Performance Indicator (‘KPIs’) Clarify customer requirements; probe for understanding, use decision-support tools and resources to appropriately provide resolution to the customer Listen attentively to customer needs and concerns; demonstrate empathy while maximizing opportunity to build rapport with the customer Greet customers in a courteous, friendly, and professional manner using agreed upon procedures Maintain basic knowledge of client products and/or services Prepare complete and accurate work including appropriately notating accounts as required Participate in activities designed to improve customer satisfaction and business performance Offer additional products and/or services Track, document and retrieve information in call tracking database Respond to customer inquiries by referring them to published materials, secondary sources or more senior staff

Employment Type
Full time
Job Role / Function
Customer Service
Career Level
Entry Level
  • 3
  • 280
Concentrix

English profile (B2 – C1). Graduates & Undergraduates.

Employment Type
Unspecified
Job Role / Function
Customer Service
Career Level
Entry Level
  • 4
  • 1671
Concentrix

English profile (B2 – C1). Technical Support level 1-2 profile. Technical Experience is Preferred. B2B Fixed shifts – weekends. Graduates Only.

Employment Type
Unspecified
Job Role / Function
Customer Service
Career Level
Entry Level
  • 1
  • 1650
Concentrix

German profile (B2 – C1). English Profile (B1). Technical Support level 1-2 profile. Technical Experience is Preferred. B2B Fixed shifts – weekends. Graduates Only.

Employment Type
Unspecified
Job Role / Function
Customer Service
Career Level
Entry Level
  • 0
  • 1529
Concentrix

Monolingual German profile (B2 – C1). Graduates & Undergraduates.

Employment Type
Unspecified
Job Role / Function
Customer Service
Career Level
Entry Level
  • 0
  • 1605
Concentrix

German profile (B2 – C1). English Profile (B1). Technical Support level 1-2 profile. Technical Experience is Preferred. B2B Fixed shifts – weekends. Graduates Only.

Employment Type
Unspecified
Job Role / Function
Customer Service
Career Level
Entry Level
  • 0
  • 1533
Concentrix

French profile (B2 – C1). English Profile (B1). Technical Support level 1-2 profile. Technical Experience is Preferred. B2B Fixed shifts – weekends. Graduates Only.

Employment Type
Unspecified
Job Role / Function
Customer Service
Career Level
Entry Level
  • 0
  • 1573
Concentrix

French profile (B2 -C1) Valid Visa minimum 3 months. CS level 2 profile - CS level 1 profile. B2C Rotational shifts and weekends until midnight. Graduates preferred or undergraduates Gap year.

Employment Type
Unspecified
Job Role / Function
Customer Service
Career Level
Entry Level
  • 0
  • 1585
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