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Conduct user research and usability activities. Research and share industry trends, competitors, and comparable experiences. Deliver business vision using design artifacts such as Information Architecture, Task flow, mocks, prototypes, and visual design. Drive and document design standards and patterns across channels and products.
Participate in eliciting, analyzing, validating, specifying, verifying, and managing the real needs of the project stakeholders. Understand the elicitation requirements and analysis techniques. Defining specifications and business requirements. Determines operational objectives by studying business functions; gathering information; evaluating output requirements and formats. Help in design, document and maintain system processes. Provide suitable solution by studying system capabilities; analyzing requirements and writing specifications. Represent requirements using alternative views, such as data models (diagrams), prototypes, or scenarios, where appropriate. Own and develop the relationship with customers, working with them to optimize and enhance our integration. Identify project stakeholders and user classes, document user class characteristics, Use Stakeholders Analysis. Provides references for users by writing and maintaining user documentation; providing help desk support; training users.
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