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• Answer and direct phone calls • Organize and schedule appointments • Plan meetings and take detailed minutes • Write and distribute email, correspondence memos, letters, faxes, and forms • Assist in the preparation of regularly scheduled reports • Develop and maintain a filing system • Update and maintain office policies and procedures • Order office supplies and research new deals and suppliers • Maintain contact lists • Book travel arrangements • Submit and reconcile expense reports
•Participates in the design of tickets & call monitoring formats and quality standards. •Uses the quality monitoring data management system to compile and track performance at team and individual level. •Fill and report all requirement assigned figure from the manager. •Deliver the needed feedback according to employee performance. •Execute all assigned action plans agreed with the manager. •Confirm that the audit procedures are properly carried out. •Perform Quality Control on standards including checklists.
Technical support Agent responsible for solving all kind of problems that face our Dimofinf CMS customers, also taking part in the continuous development and improvement of the script (you will be under training), recommended minimum one year experience considering immediately start. DONT APPLY IF YOU DONT HAVE (HTML, CSS ) Essential Functions and Responsibilities Answering technical support tickets and solve clients problems Provide technical support services for Dimofinf CMS (Installation, Upgrading and Editing Styles)
• Not call center but Hosting customer Care • Has Background in Hosting field is preferred • Attracts potential customers by answering product and service questions; suggesting information about other products and services. • Handling and solving day to day customer’s problems. • Deal with job stress and angry customers • Communicate with customers through Online channels (Tickets –Skype) • Building business relationships with current and potential clients • Inform customer of deals and promotions
Technical Skills : • Managing the social media marketing ; focusing on Facebook, Twitter, Instagram. • Create and edit engaging content for social media, company websites. • Setting up and optimizing company pages within each social media platform • Develops engaging, creative, innovative content for regularly scheduled posts, which enlighten audiences and promote brand-focused messages • Run social promotions and campaigns and track their success (Facebook ads, Twitter ads, Instagram, etc.) • Create editorial calendars and syndication schedules
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