Docspert Health

Docspert Health is looking for a qualified Customer Care and Sales Representative to join our team. Responsibilities - Support and provide service via phones, e-mails and Whatsapp as a receiver and caller and follow-up on customer inquiries and complaints that are not fulfilled or resolved on queue ensuring full customer satisfaction. - Answer inbound calls and respond to customer requests to ensure customer satisfaction. - Use questioning, troubleshooting and listening skills that support effective telephone communication and help in solving the customer’s problems & complaints. - Build customer interest in the services and products offered by the company and offers cross-selling and/or up-selling the company’s solutions, products, & services. - Notify the appropriate concerned person when issues or problems arise in order to take proper actions on the spot. - Maintain the required knowledge level of the company’s products, services, & solutions and sticks to the agreed-on formal information sources to ensure delivering full and accurate information to the customer. - Follow the agreed on guidelines, policies, processes, & procedures to ensure maintaining the customer’s data confidentiality.

Employment Type
Full time
Job Role / Function
Customer Service
Career Level
Entry Level
  • 10
  • 1069
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