E3mel Business Academy

● Implementer specialist meets with the client after a sale is made. ● Instructs and trains users on use of ERP solution. ● Good understanding of business and operational processes including Sales/purchase, human resources, payroll and point of sale. ● He has tasks help project manager to leads a sessions to collect data, documents and other information and create specifications that describe how the system will be implemented for the client. ● Following the meetings, the specialist implement a project plan and schedule that lists each task in the implementation project, the person with accountability for the task and the task& due date. ● Specialists distribute the project plan to the entire team to get their feedback and confirm the project milestone dates. ● Troubleshoot and respond to system requests by providing detailed resolutions to supported customers within the pre-determined time frame of the contracted service level agreement. ● Follow through with customers whose issues are not closed to Identify solutions to work around open issues that are under investigation or pending resolution to the tickets assigned by a Team Lead or Manager. ● Complete, maintain all company paperwork in a timely, accurate and efficient manner alongside the company’s guidelines.

Employment Type
Unspecified
Job Role / Function
Information Technology
Career Level
Entry Level
  • 1
  • 151
E3mel Business Academy

● Build a good rapport with clients over the phone. ● Respond promptly to customer inquiries. ● Handle and resolve customer complains. ● Deal with new customers. ● Enter and update customer information in the database.

Employment Type
Unspecified
Job Role / Function
Sales & Business Development
Career Level
Entry Level
  • 1
  • 116
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