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You will evolve the magic spark of our design language in close collaboration with your fellow product designers and standardise its components to keep the speed and consistency going. You will keep a close eye on the quality of the user experience on all live sites and apps and know how to make a case for improving it.
Document relevant information and ensure that the customer is communicated in a timely manner regarding the overall progress of their issue Ensure that customers are treated with highest degree of respect and drive operational excellence through quality closures and proper escalation of issues.
Prepare fieldwork instructions and sample structures for each project in conjunction with field manager. Manage the day to day client relationships and ensure that all projects are completed on time to the required standard, and high client satisfaction is maintained.
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