Emad Rafat

Graduated

Giza, Egypt

Management

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Equipped with a solid experience working in Management and Administration, I am looking for new career opportunities with the private sector where I can further develop my leadership skills and contribute to creating a vibrant environment to grow local talents

Travel Advisor January 2019 - Present ( 3 Years - 8 Months )

Flyin | Airlines / Aviation & Aerospace ( Industry )

Cairo

Customer Service( Role )

Travel Consultant
Providing our clients with excellent customer experience by understanding their specific needs & booking
traveling arrangements in order to acquire an expanding clientele& maintaining customer loyalty
Ensuring our clients had a very pleasant travel experience through providing our collective booking services
in a professional, friendly & sophisticated manners
Assist customers with the changes requested using GDS Tools (Amadeus) Document all calls with regards
to participant inquires accurately using Salesforce .
Follow up (Call and Email) with customers in case of pending / escalated issues
Deliver the required service from Cleartrip customers ex: reconfirmation, modification or cancelation for
trips reservations flights & hotels
· Work as middle point between suppliers and customer when it come to fulfil certain service requires
communication between customer and suppliers
Ensure customer experience delivered
Responsible for answering all inbound calls according to the account projection on daily basis

Customer Service Representative January 2018 - January 2019 ( 1 Years )

Digtial Works | Outsourcing/Offshoring ( Industry )

Smart Village

Customer Service( Role )

Assist customers with their requests
follow_up the pending calls to achieve customer satisfaction
Provide the customers with the accurauat billing information like annual increase or adds_on subscription
using Tech nenja soft ware to troubleshoot the technical issues .
set appointments with the technicians based on the customer's request

Human Resources Personnel September 2011 - May 2017 ( 5 Years - 8 Months )

The International Institute For Chest Diseases | Government Administration ( Industry )

Cairo

Human Resources/Personnel( Role )

Updating and controlling the implementation of the payroll system on monthly basis
• Recruitment
• Administer overtime process
• Maintain the payroll filling system for various required documents to comply with internal and external auditors
• Monitoring Tax and social insurance
• Responsible for updating and maintaining accurate records for HR Systems
• Responsible for updating the files of all employees