Concentrix

Handling incoming inquiries from Italian customers via the phone, email and on online, providing support for customers to effectively resolve their queries, using your knowledge of your client products and/or service to enhance sales, brand loyalty and the customer experience, updating our systems with complete and accurate details regarding your customer interactions. Italian B2/C1 + English B1 + Graduates Only + Valid Visa Min 3 Months

Employment Type
Full time
Salary
8,000 - 9,000 EGP - Egyptian Pound
Job Role / Function
Customer Service
Career Level
Entry Level
  • 7
  • 692
Concentrix

handling incoming inquiries from French speaking customers via the phone, email and on online, providing support for customers to effectively resolve their queries, using your knowledge of your client products and/or service to enhance sales, brand loyalty and the customer experience, updating our systems with complete and accurate details regarding your customer interactions.

Employment Type
Full time
Salary
9,000 - 10,000 EGP - Egyptian Pound
Job Role / Function
Customer Service
Career Level
Excutive/Director
  • 1
  • 518
Concentrix

Responsible for taking inbound calls for prospective customers, handling customer inquiries in a courteous and professional manner while providing the highest level of customer service. Provide responsive and competent telephone support to customers in the areas of problem solving and handling customer inquiries. Typically would not have sales goals/quotas. Apply basic working knowledge of systems, procedures, customers, products and processes to perform assigned functions with moderate reliance on others for direction. Work requires some judgment but is performed primarily according to standard procedures with close supervision Provide responsive and competent customer support within a call center environment. Ensure that all customer issues are resolved at the first instance. May respond to customer inquiries by referring them to published materials, secondary sources or more senior staff. Continuously work for exceptional customer experience, resulting in high customer satisfaction scores. Deliver and exceed customer-specified service levels for handle time. Learn, understand, retain and regularly update and demonstrate product/process knowledge. Track, document and retrieve information in call tracking database.

Employment Type
Full time
Salary
10,000 - 15,000 EGP - Egyptian Pound
Job Role / Function
Customer Service
Career Level
Entry Level
  • 3
  • 514
Concentrix

Responsible for taking inbound calls for prospective customers, handling customer inquiries in a courteous and professional manner while providing the highest level of customer service. Provide responsive and competent telephone support to customers in the areas of problem solving and handling customer inquiries. Typically would not have sales goals/quotas. Apply basic working knowledge of systems, procedures, customers, products and processes to perform assigned functions with moderate reliance on others for direction. Work requires some judgment but is performed primarily according to standard procedures with close supervision Provide responsive and competent customer support within a call center environment. Ensure that all customer issues are resolved at the first instance. May respond to customer inquiries by referring them to published materials, secondary sources or more senior staff. Continuously work for exceptional customer experience, resulting in high customer satisfaction scores. Deliver and exceed customer-specified service levels for handle time. Learn, understand, retain and regularly update and demonstrate product/process knowledge. Track, document and retrieve information in call tracking database.

Employment Type
Full time
Salary
10,000 - 15,000 EGP - Egyptian Pound
Job Role / Function
Customer Service
Career Level
Entry Level
  • 1
  • 571
Convergys

Responsible for taking inbound calls for prospective customers, handling customer inquiries in a courteous and professional manner while providing the highest level of customer service. Provide responsive and competent telephone support to customers in the areas of problem solving and handling customer inquiries. Typically would not have sales goals/quotas. Apply basic working knowledge of systems, procedures, customers, products and processes to perform assigned functions with moderate reliance on others for direction. Work requires some judgment but is performed primarily according to standard procedures with close supervision Provide responsive and competent customer support within a call center environment. Ensure that all customer issues are resolved at the first instance. May respond to customer inquiries by referring them to published materials, secondary sources or more senior staff. Continuously work for exceptional customer experience, resulting in high customer satisfaction scores. Deliver and exceed customer-specified service levels for handle time. Learn, understand, retain and regularly update and demonstrate product/process knowledge. Track, document and retrieve information in call tracking database.

Employment Type
Full time
Job Role / Function
Customer Service
Career Level
Entry Level
  • 3
  • 516
Concentrix

The Advisor II, Customer Service position interfaces with customers via inbound calls, outbound calls, or through the Internet depending upon client requirements. This position provides customer service support and resolution of non-routine problems regarding client's product or services. Essential Functions/Core Responsibilities Ensure service delivered to our customers meets contractual Key Performance Indicator (‘KPIs’) Clarify customer requirements; probe for understanding, use decision-support tools and resources to resolve customer issues that are non-standard/unstructured and require some clarification or conceptual thinking Listen attentively to customer needs and concerns; demonstrate empathy while maximizing opportunity to build rapport with the customer Greet customers in a courteous, friendly, and professional manner using agreed upon procedures Maintain broad knowledge of client products and/or services Prepare complete and accurate work including appropriately notating accounts as required Participate in activities designed to improve customer satisfaction and business performance Offer additional products and/or services Track, document and retrieve information in call tracking database Location: Smart Village

Employment Type
Full time
Salary
10,000 - 15,000 EGP - Egyptian Pound
Job Role / Function
Customer Service
Career Level
Entry Level
  • 1
  • 511
Concentrix

Due to our incredible growth, we’re looking for Customer Service Advisors with English language skills to help us deliver exceptional customer experiences for some of the world’s biggest and most well-known brands. Specifically in Maadi and close areas As a Customer Service Advisor within our friendly and supportive team, you will be responsible for: handling incoming inquiries from English customers via the phone, email and on online, providing support for customers to effectively resolve their queries, using your knowledge of your client products and/or service to enhance sales, brand loyalty and the customer experience, updating our systems with complete and accurate details regarding your customer interactions.

Employment Type
Full time
Job Role / Function
Customer Service
Career Level
Entry Level
  • 4
  • 547
Convergys

Due to our incredible growth, we’re looking for Customer Service Advisors with English language skills to help us deliver exceptional customer experiences for some of the world’s biggest and most well-known brands. Specifically in Maadi and close areas As a Customer Service Advisor within our friendly and supportive team, you will be responsible for: handling incoming inquiries from English customers via the phone, email and on online, providing support for customers to effectively resolve their queries, using your knowledge of your client products and/or service to enhance sales, brand loyalty and the customer experience, updating our systems with complete and accurate details regarding your customer interactions.

Employment Type
Full time
Job Role / Function
Customer Service
Career Level
Entry Level
  • 4
  • 590
Concentrix

Handling incoming inquiries from Italian customers via the phone, email and on online, providing support for customers to effectively resolve their queries, using your knowledge of your client products and/or service to enhance sales, brand loyalty and the customer experience, updating our systems with complete and accurate details regarding your customer interactions.

Employment Type
Full time
Salary
8,000 - 9,000 EGP - Egyptian Pound
Job Role / Function
Customer Service
Career Level
Entry Level
  • 1
  • 571
Concentrix

As a Customer Service Advisor within our friendly and supportive team, you will be responsible for: Handling incoming inquiries from English customers via the phone, email and on online, providing support for customers to effectively resolve their queries, using your knowledge of your client products and/or service to enhance sales, brand loyalty and the customer experience, updating our systems with complete and accurate details regarding your customer interactions.

Employment Type
Full time
Salary
8,000 - 9,000 EGP - Egyptian Pound
Job Role / Function
Customer Service
Career Level
Entry Level
  • 14
  • 1531
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