Technical Support Engineer

Schneider Electric
Cairo

Posted

  • Years of Experience

    1 - 3

  • Career Level

    Entry Level

  • Employment Type

    Full time

Job description

    Contribute effectively to achieve the KPI's of individual, department and the company attributing to customer satisfaction and service levels. Receive, Register and solve all technical customer requests in CRM. Listen to the Customer, understand the needs carefully & give top priority to answer in the best way. Categorize Tickets depending on following Types:- Commercial, Logistics, Technical, Commercial Complaints, Commercial Returns, Service Complaints, Logistics Complaints, Technical Complaints, Others. Maintain accuracy in responses, creation of Customer records. In-depth knowledge of Product catalogue, selection and data searching. job requirements 1 to 3 years Not Specified at least Electronics and Semiconductors Job Roles: Customer Service/Support Engineering - Mechanical/Electrical IT/Software Development
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