Customer Service Team Manager

Cairo - Egypt


  • Years of Experience

    5 - 7

  • Employment Type

    Full time

Job description

    REPORTEES AssociatesREPORTING TO Group Manager/ Country Ops Manger Customer ServiceSummary of ResponsibilitiesIf you are passionate about driving process improvement and motivating and leading a team of driven, customer obsessed associates and team leads, all while analyzing systemic issues and implementing solutions to challenging problems, we have the career you re looking for A Team Manager sets the vision and culture of their teams by handling individual and team performance expectations and goals, maintaining singular focus on ensuring and improving customer satisfaction by identifying broader customer impacting issues and implementing solutions to drive quality and productivity, while achieving real time desired service levels.Key responsibilities include:People Management:Leading and developing a team of 20 25 associates responsible for the overall performance management, coordination and evaluation of the team.Actively participate in and drive the continuous improvement culture through kaizen and lean projects. Identifying and eliminating barriers to accuracy, productivity, and quality.Bachelor s degree is a must.3 plus years experience with Customer service would be an added advantage5 7 years of overall experience and 2 years of supervisory exposure in managing a team size of 10 20 associates.Advanced computer skills using a variety of programs highly desired24/7/365 availability, including willingness to work on weekends, and outside of the standard work dayApplicant needs to be in People Management rolePREFERRED QUALIFICATIONSAdditional professional certificates i.e. (PMP, Six sigma, Lean Processes) is preferable.
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