Supervisor (Quality Assurance) - Food



  • Employment Type

    Full time

Job description

    Supervisor (Quality Assurance) - Food - Kuwait
    Role Profile:
    * To effectively manage food complaints through root cause analysis and investigations in all markets.
    * Ensure resources are effectively managed and controls are in place to deliver support as required by the business.
    The below Key Performance Areas include but are not limited to:
    * Ensure food complaints and incident reporting processes are effective. Examine opportunities to improve ways of working to execute agreed service levels
    * Manage Safety First, escalate software performance concerns and collate opportunities to improve the system
    * Amend complaints master data to ensure accurate information is shared with stakeholders
    * Provide data and analysis to QA managers and as required by the business
    * Interpret data, analyse trends, review corrective actions and advise brands accordingly
    * Provide additional stores QA support as required (New Stores Opening - Safety First, Safety First issues etc)
    * Ensure stakeholders deliver to agreed KPIs and review performance on a regular basis
    * Liaise with Field Managers in all markets to ensure immediate and correct investigation of food complaints
    * Maintain and share stakeholders reports as per agreed timelines
    * Manage queries within the team and ensure training is delivered as needed
    * Agree individual and team objectives and KPIs and manage performance
    * Any other duties to support QA function as required by line manager
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