Call Center Manager

Andalusia Group
Maadi, Cairo

Posted

  • Career Level

    Manager

  • Employment Type

    Full time

Job description

    The Call center Manager Inbound is responsible for overseeing the smooth delivery of services rendered to patients through handling complaints and inquiries. She/he is working on delivering a class-leading quality-oriented customer service to help drive customer loyalty, improve Hospital branding and support continued sales. The Call center Team Leader works on a daily basis closely with agents to ensure delivering the best quality to the patients; through calls, emails and sms. He is directly involved handle complex inquiries or patients complain; and follow up outcomes with the staff during the shifts , while maintaining good understanding of clinic operations and procedures To be a successful Call Center Manager, you should be focused on improving your team of representatives and call center practices. You should be observant and detail-oriented and possess an understanding of the business, the products and services, and the issues representatives are facing on the floor. job requirements More than 2 years Not Specified at least Consumer Services Job Roles: Customer Service/Support Operations/Management
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