Customer Service Team Leader (Talent Pool)

UX Centers
Cairo - Egypt

Posted

  • Years of Experience

    2 - 5

  • Employment Type

    Full time

Job description

    Optimize CSRs performance from both a quality and efficiency perspective Provides statistical and performance feedback and coaching on a regular basis to each team member. Address disciplinary and/or performance problems according to company policy. Drive knowledge transfer within the team Roster distribution to achieve the target Provide input/feedback to Management team where required Remain well versed in Call Monitoring policies, procedures, standards and documentation
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