Customer Experience Expert - PortSaid

VFS Tasheel
Port Said

Posted

  • Years of Experience

    1 - 2

  • Career Level

    Entry Level

  • Employment Type

    Full time

Job description

    Accurate Data check & entry of documents and records. Adhere to the standard operating procedures (SOP). Ensure Adherence to the Process in order to reduce the number of reprocesses, basis the errors highlighted by back office and mission. Accuracy and Quality of the application. Reprocess: No. of errors identified by the mission should be zero. Accuracy & quality of applications. No. of errors accurately identified and corrected. Ensure 100% accuracy. Passport reconciliation Report: Audit the Out Scan/ In Scan report to ensure all passports are accounted for. Ensure urgent applications are identified. To ensure customer satisfaction scores are maintained at 95% Maintenance of the Dongle given every day and to return it without any damages. Maintain accuracy of the bio-metric process and adherence to the set SOPs. job requirements 1 to 2 years Not Specified at least Travel and Tourism Job Roles: Customer Service/Support
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