Guest Relations Agent - Red Sea

The Cascades Golf Resort, Spa & Thalasso
Safaga, Red Sea

Posted

  • Career Level

    Entry Level

  • Degree

    Bachelor

  • Employment Type

    Full time

Job description

    Conduct daily ‘Courtesy Calls’ by telephone or personally. Check (all) arrival suites/rooms for the day and report any issues to be raised to the relevant departments (engineering, housekeeping, IT, Front Desk). Order and ensure timely delivery of VIP amenities for arriving and in-house guests. Spot-check the delivery of amenities of in-house long-staying guests. Ensure that welcome towels and welcome drinks are prepared and offered to all arrivals. Escort (all) guests on arrival. Be visible and available to our in-house guests, making regular contact and obtaining feedback on the hotels facilities and services. Encourage our guests to complete our in-house Guest Questionnaire prior to their departure. (in the future when we have one) Have a high level of product knowledge of the property and its facilities as well as the city of La Union. Maximize on sales opportunities up-selling the suites and promoting the hotels outlets. job requirements 0 to 1 years Bachelor's Degree at least Hospitality/Hotels Job Roles: Customer Service/Support Hospitality/Hotels/Food Services
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