Sales Associate

Azadea Group
Al Ain, UAE


  • Employment Type

    Full time

Job description

    The Sales Associate is responsible for serving customers on the shop floor and answering their needs in a timely manner in order to ensure a high level of customer satisfaction and achieve optimum sales results.
    Key Accountabilities
    - Greet customers, offer assistance and serve them in order to ensure their needs are answered in a timely manner and in compliance with quality and customer service standards
    - Provide exceptional customer service by performing up-selling, cross-selling, suggesting alternatives and following up on customers' requests
    - Ensure smooth and efficient receiving process of items/shipments, as well as accurate stock keeping preventing security risks and thefts by performing physical and electronic inventory as required, reporting broken alarms, incidents, suspicious activities
    - Arrange and replenish on a continuous basis the shop shelves and ensure that the shop floor and shelves are kept clean and tidy at all times in alignment with the brand's image and coordination standards
    - Handle cash register and transactions with the customers in an effective and accurate manner as required
    - Specific for Multimedia: Up-sell and cross-sell products and services to reach hourly and daily sales targets
    - Specific for Multimedia: Inform Department Manager of unavailable and nonperforming products
    - Specific for Multimedia: Merchandize products under the appropriate sections according to sales trends, date of release, and as per the Department Manager recommendations
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