Customer Relation Manager (CRM)

Andalusia Group
Alexandria - Egypt, EgyptKuwait - Kuwait


  • Years of Experience

    2 - 3

  • Employment Type

    Full time

Job description

    Ensures that customers receive the quickest service possible. Assists representatives in handling disappointed customers. Determines a course of action to resolve customer problems. Interacts with customers using phone, fax, email, the company website and in person. Provides assistance to representatives during extremely busy times. Ensures that customer service representatives follow all company policies and procedures when dealing with customers. Collects customer payments. Generates reports for upper management. Reviews customer evaluations in regards to service representatives work and looks for areas that need improvement. Meets deadlines. Participates in the formulation of the company s strategic plan. Meeting with managers in the organization to plan strategically. Conducting business reviews using CRM programs.job requirements2 to 3 yearsNot Specified at leastHealthcare and Medical Services Medical Devices and Supplies
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