Customer Service / Technical Support Agent

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Giza - Egypt

Posted

  • Years of Experience

    3 - 4

  • Employment Type

    Full time

Job description

    Take inbound calls for prospective customers, handle customer inquiries in a courteous and professional manner while providing the highest level of customer service. Provide responsive and competent telephone support to customers in the areas of problem solving and handling customer inquiries. Apply basic working knowledge of systems, procedures, customers, products and processes to perform assigned functions with moderate reliance on others for direction. Provide responsive and competent customer support within a call center environment. Ensure that all customer issues are resolved at the first instance. Respond to customer inquiries by referring them to published materials, secondary sources or more senior staff. Work for exceptional customer experience, resulting in high customer satisfaction scores. Deliver and exceed customer specified service levels for handle time. Learn, understand, retain and regularly update and demonstrate product/process knowledge. Track, document and retrieve information in call tracking database
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