Business Operations Manager

British Council
Algiers - Algeria


  • Years of Experience

    2 - 4

  • Employment Type

    Full time

Job description

    Main AccountabilitiesManagement Lead team and performance manage business operations staff in the Algiers office(s) Manage and monitor overhead budgets: this includes providing advice and decision support to the Country Director, explaining variances and making recommendations for adjustments/re forecasting also provide information for Exams and Teaching Centre business plans, forecasts and commentaries as necessary Actively seek efficiency savings to improve KPIs ensure value for money through supplier negotiations understand and extract data from the financial and business system (SAP) to analyse trends and recommend changes to enhance performance. Cashflow projections are in place and regularly updated according to rolling corporate schedule to support expected spend on business support services. Promote and support our Equality, Diversity and Inclusion (EDI) policy in Algeria in coordination with the office EDI coordinatorRelationship Management, Suppliers and Services Manage contracts and services of outsourced providers for premises maintenance, accounting and payroll preparation, office cleaning and premises security. Manage vendor relationships to ensure quality and cost effective provision of services such as transport/travel, hotel, catering and hospitality, courier/post, real estate and landlord(s). All services are supported by strong compliance and control regime around contracts and purchase order processes. Manage relationships with government, local law enforcement and embassies, as relevant, on security related issues and ensure that country leadership team is properly briefed. Oversee office wide procurement and contracts management in close coordination with from British Council s regional procurement unit, MarketPlaceRisk Management Co ordinate crisis management planning, ensuring that contact lists and records are kept up to date and acting as a key member of the incident control team, if convened Lead on development and testing of Business Continuity Plan (BCP) ensuring that plan is maintained and supports any off site working arrangements that may become necessary. Lead on management of top risks, scheduling quarterly and annual meetings to help fellow senior managers identify and develop mitigation plans for key risks to the business draft templates for management discussion and Director s sign off as necessary. Ensure that all children and vulnerable adults who we come into contact with through our work are properly respected and protected in full compliance with our global safeguarding and child protection policies plans are in place to assure this. Risk assessments for selected activity and our premises (incl partner premises where relevant) are conducted to inform planning and action and ensure safe and secure working environment. Adequate insurance cover is in place linked to our global policy and supplemented locally as necessary. Liaise with tax, accounting and legal advisors as necessary locally and within British Council (region and HQ) to ensure that status and tax affairs are properly managed and that we are compliant with local law. Ensure that information governance and risk management (IGRM) policies are being followed and that our systems and practice are compliant particularly around use of personal data and serve as first point of contact with regional IGRM advisor. Oversees stock checks (e.g. stationery, cleaning supplies, IELTS materials) by set deadlines to ensure appropriate controls meet separation of duty requirementsSecurity Lead on the development of a security compliance regime for British Council Algeria operations, ensuring that security contingency plans are in place and evacuation or lockdown procedures are understood by staff and customers. Manage security stakeholder relationships with outsourced security company, local authorities, British Embassy, Regional Security Director Ensure that all security equipment and lifeline devices are accounted for and in good working order. Ensure all incidents are investigated and reported appropriately. Ensure that training and awareness raising for staff and/or contractors is organized and provided as appropriate. Oversee and develop security team if needed (currently outsourced)Health and Safety Ensure safe and clean working environment for staff and customers in line with our health and safety standards, local law and audit recommendations. Preventive maintenance schedule is developed and overseen. Risk assessments are carried out and acted upon. Training and awareness raising for staff and/or contractors on safe working practices eg. first aid, fire safety, waste management etc. Appropriate channels in place for staff to raise health and safety issues. Ensure all incidents are investigated and reported appropriately.Facilities and Estate Management Oversee office management including e.g. leases and renewals, moves and renovations, relationship with landlord Monitor building and ground maintenance of all British Council rented properties and ensure office storage facilities are secure in compliance with British Council requirements and local legislation. Ensure office services and supplier contracts (e.g. cleaning, IT, security) are delivered effectively in line with corporate standards. British Council assets are properly accounted for and looked after, with inventories prepared and kept up to date this includes any British Council assets in partner premises or rented properties (in the case of UK appointed/international staff). Travel policy and procedures including use of public transport/taxis are fit for purpose i.e. safe and efficient and communicated to and adhered to by staff.On site finance related activities Oversee cash handling and banking procedures ensure cash policy is compliant with global British Council policies Oversee petty cash policy and conduct petty cash spot checks Check cash receipts from Customer Services with journals posted as required. Manage relationship with bank, ensuring that adequate signatories are in place for cheque authorisation and/or approval of electronic transactions.
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