Customer Service Manager

No Name
UAE - Dubai

Posted

  • Career Level

    Excutive/Director

Job description

    Achieve customer service objectives by contributing customer service information and recommendations to strategic plans and reviews preparing and completing action plans implementing production, productivity, quality, and customer service standards resolving problems completing audits identifying customer service trends determining system improvements implementing change. Meet customer service financial objectives by forecasting requirements preparing an annual budget scheduling expenditures analyzing variances initiating corrective actions. Determine customer service requirements by maintaining contact with customers visiting operational environments conducting surveys forming focus groups benchmarking best practices analyzing information and applications. Maximize customer operational performance by providing help desk resources and technical advice resolving problems disseminating advisories, warnings, and new techniques detecting and diagnosing network problems.
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