Senior Customer Service Representative

Living Yards Development
Cairo - Egypt

Posted

  • Years of Experience

    2 - 3

  • Employment Type

    Full time

Job description

    Job Description: Handle customer complaints and requests in a timely and professional manner. Escalates customer issues and complaints to CSM within 24 hrs using proper documents to address the issue. Follows up on contracts, filing and insures that customers received their contracts. Prearranges customer visits, units handing over and keys. Handles customer documentations like (Modifications request, cancellation requests etc. Prepares daily productivity report and forwards to CSM Follows up with customers on payment of installments and late payment reminders Follows up with customer on collection and bad debt Follows up on customer unit payment collection Follows up with customers regarding electricity and water bills and collects pending fees Follows up on customer requests for unit cancellation and recommendation for other unit sales
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