Main responsibilities and tasks Builds and maintains team of Loan Officer s. Participates in hiring new Loan Officer s. Understands and communicates FAWRY MF strategic goals to LO team. Sets targets for acquisition and monthly disbursements. Achieves team sales targets (customer meetings) Achieves team portfolio target and ensure team portfolio quality. Monitors business efficiency on a team and individual loan officer level. Identifies gaps in MF strategy implementation process and ensures timely solutions. Conducts formal evaluations of the performance of Loan Officers. Trains and motivates Loan Officer s. Encourages team work in an environment focused on customer service. Ensure good knowledge of the microfinance market, main competitors and business clients.