Call Center Agent

EGYBEL international
Heliopolis, Cairo

Posted

  • Years of Experience

    1 - 3

  • Career Level

    Entry Level

  • Employment Type

    Full time

Job description

    Manage large amounts of inbound and outbound calls in a timely manner Follow communication “scripts” when handling different topics Identify customers’ needs, clarify information, research every issue and provide solutions and/or alternatives Seize opportunities to upsell products when they arise Build sustainable relationships and engage customers by taking the extra mile Keep records of all conversations in our call center database in a comprehensible way Meet personal/team qualitative and quantitative targets job requirements 1 to 3 years Not Specified at least Manufacturing Job Roles: Customer Service/Support
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