Handle customer 39 s enquiries and complaints. Assist and serve walk in customers, responsible for taking orders, preparing the packaging orders. Organize workflow according to workload to meet delivery schedule and to complete assigned jobs. Monitor quality, accuracy, and timeliness of all orders to ensure customer commitments are met through production of high quality material that meets customer delivery expectations. Meet all customer commitments through the production of timely, efficient and high quality products and services. Assure all work entered into production follow the order entry standards and procedures. Upd ate and maintain production schedule. Se t up quality controls for work accuracy. Handle customers and promo endorsement. Assure the pricing accuracy of all job orders. Oversee all staff scheduling, time off requests and overtime. Prepare daily and inventory reports. Ensure the completion of all duties with a minimum of waste and abuse to equipment. Meet all customer commitments through the production of timely, efficient and high quality products and service. Monitor the inventory of all items and supplies needed for the operation.