Maintaining a positive, empathetic and professional attitude toward customers at all times. Responding promptly to customer inquiries. Communicating with customers through various channels Calls Social Media Site Visits) Acknowledging and resolving customer complaints. Knowing our products inside and out so that you can answer questions. Establish relations with customers to identify their needs Present and demonstrate the recommended product to the customer Prospecting for new customers Handle sales leads and answer customers questions Keeping records of customer interactions, transactions, comments and complaints. Communicating and coordinating with colleagues as necessary. Providing feedback on the efficiency of the customer service process. Ensure customer satisfaction and provide professional customer support.