Microsoft Unified Communications Expert

Orange Business Services
Nasr City, Cairo

Posted

  • Years of Experience

    2 - 4

  • Career Level

    Mid Career / Senior

  • Employment Type

    Full time

Job description

    Job Purpose: Provide a second level of support for MS unified communication products which OBS offers to International/French customers, helping in enhancing the ITSM by achieving customer satisfaction & the agreed quality targets (SLAs) while keeping operation costs within budget. Key Tasks and Responsibilities: Incident Management: Trouble-shooting and diagnosing problems in existing network structures and/or customer servers leading to effective and efficient problem resolution in order to meet requirements of Service Level Agreements and contractual commitments to customer. Change Management: Validating and applying changes to server, application configuration or architecture, as requested by the customer or by Engineering team. Pro-active Management: Performing pro-active service maintenance actions to maintain service availability and reduce risk. Other Tasks: When required, participating to migrations/upgrades and provide technical support as Subject Matter Expert for Orange's Managed Unified Communications service for external customers Participating in new customers implementations. job requirements 2 to 4 years Not Specified at least Information Technology Services Job Roles: Engineering - Telecom/Technology Installation/Maintenance/Repair
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