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Application Support Specialist

Egypt - Cairo


8 3358
  • Job Role / Function

    Information Technology

  • Years of Experience

    1 - 3

  • Career Level

    Entry Level

  • Gender


  • Expiry date

    24 Feb 2022

Job description

    * Build and maintain ownership of knowledge base for commonly encountered issues within applications
    * Under the direction of the Application Support Manager, develop, implement, and enforce workflows to
    streamline application support
    * Author and oversee all technical documentation necessary to facilitate usage and adoption of
    applications, including user and admin guides; routinely review documentation to ensure accuracy
    * Plan and host ad-hoc webinars, tele-conferences, and/or in-person meetings to better train and support
    application users
    * Collaborate with Project Managers and Business Systems Managers to administer applications to meet
    business needs.
    ● Correcting errors if any and modifying the existing software
    ● Prepare and maintain reports for each and every project handled
    ● Provide training to the users regarding any upgraded systems
    ● Monitoring equipment functioning to ensure system operation according to the specifications
    • ensure integrity of ERP system and databases.
    • Assists in ensuring that external/internal regulations and policies governing data management are met,
    including regulations concerning security, audit and privacy.
    • Thoroughly understands ERP subsystem in order to assign appropriate system access to users at
    different levels across the institution.
    • Develops and implements project plans for ERP functional support tasks.
    • Troubleshoots application software and database problems on a timely basis.
    • Works as a system analyst with key personnel to help define user needs and develop data processing
    • Maintains liaisons with business, technical staff, and extended support organizations for resolution of
    ERP issues.
    • Works with end-users to analyze, design, construct and implement small applications in support of
    regular business operations; documents applications and provides cross-functional training as needed.
    • Works with end users on all functional modules to document business needs/requirements for upgrades and enhancements.
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Job requirements

    *Bachelor degree.
    *1+ years of experience
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Additional Information

About this company

We run the largest industry specifc cloud applications and platform in Middle East and Africa.
At mivors, our purpose is to help the world run better through successful easy technology deployment utilizing our industry specific cloud solution. Our promise is to innovate to help our customers got all their industry specific and regulation specific needs in our cloud integrated with their cloud ERP & CRM. Our vision to have our cloud platform and applications to become the first option globally for any corporate seeking off the shelf configured solution for their specific needs, we deliver innovative solutions to build a better future
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