Call Center Agent (International Bank)
Handle all incoming/outgoing calls of the call center.
Provide follow up, occasional campaigns and call backs blended with normal inbound calls.
Handle and solve all inquiries, requests and complaints received via all channels available (phone, fax, e-mail and …etc.)
Communicate with other departments all relevant customer inquiries if applicable.
Achieve the requested staffed time on a daily basis to minimize lost call rate.
Provide proper information to customers with complete and comprehensive understanding of products and services.
Use the available tools and systems to provide the correct information to customers (applications, intranet briefings, attending trainings….etc).
Resolve all customer complaints, requests and inquiries within the pre-determined SLA’s.