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Call center Agents

Egypt - Cairo

Posted

23 3801
  • Job Role / Function

    Customer Service

  • Years of Experience

    Unspecified

  • Career Level

    Entry Level

  • Gender

    Unspecified

  • Expiry date

    24 Feb 2022

Job description

    Handle all incoming/outgoing calls of the call center.
    • Provide follow up, occasional campaigns and call backs blended with normal inbound calls.
    • Provide best possible service to both external and internal customers to achieve highest level of
    customer satisfaction.
    • Handle and solve all inquiries, requests and complaints received via all channels available
    (phone, fax, e-mail and ...etc.)
    • Communicate with other Customer Service sub-divisions to answer all relevant customer
    inquiries
    • Communicate with other departments all relevant customer inquiries if applicable.
    • Achieve the requested staffed time on a daily basis to minimize lost call rate.
    • Provide proper information to customers with complete and comprehensive understanding of
    Orange products and services.
    • Fully understand and adhere to company policies and procedures that generate personal and
    professional credibility and trust.
    • Respect and apply company vision, mission and values.
    • Keep up-to-date with all the services and products provided by Orange.
    • Resolve all customer complaints, requests and inquiries within the pre-determined SLA’s.
    • Escalate problems, report suspected fraud and provides relevant feedback to the right channels.
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Job requirements

    0-1 years of experience,
    male or female,
    Bachelor degree, Presentable, good
    English, very good communication skills
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Additional Information

About this company

Tawzef for Recruitment
Tawzef is a Human Capital Management Consultancy company with head quarter based in Cairo and branches in India, Philippine, Nepal, and Indonesia. Tawzef businesses scope vertically on Executive Search & Talent Acquisition, HR Consultancy and Training Academy. Our business scopes covers various industries and sectors with highly concentrations in Oil and Gas, Financial services, Mining, Retailing, Real Estate & construction and FMCG with various positions Levels (CEO, CFO, Managerial, & Seniors Levels, Labors….Etc)
Tawzef Provide Local & Overseas Recruitment as we is regarded as a Workforce Approach and Consultancy Firm. We are specialized in providing recruitment solutions for both the Local & Overseas Market, implementing all kinds of strategies, which best suit both Candidates and Clients
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