Customer Service Agent

Company name : Confidential
Egypt - Cairo

Posted

5 535
  • Job Role / Function

    Customer Service

  • Years of Experience

    0 - 1

  • Career Level

    Entry Level

  • Gender

    Unspecified

  • Expiry date

    06 Aug 2022

Job description

    Maintaining a positive, empathetic, and professional attitude toward customers at all times.
    Responding promptly to customer inquiries.
    Communicating with customers through various channels.
    Acknowledging and resolving customer complaints.
    Knowing our products inside and out so that you can answer questions.
    Processing orders, forms, applications, and requests.
    Keeping records of customer interactions, transactions, comments, and complaints.
    Communicating and coordinating with colleagues as necessary.
    Providing feedback on the efficiency of the customer service process.
    Managing a team of junior customer service representatives.
    Ensure customer satisfaction and provide professional customer support.
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Job requirements

    Excellent Up to Fluent English speakers.
    Cairo and Giza residents only.
    Graduates / Gap year students only.
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