Customer Service Executive (Back Office)

End Soon
Egypt - Giza

Posted

59 1550
  • Job Role / Function

    Logistics & Supply Chain

  • Years of Experience

    1 - 2

  • Career Level

    Entry Level

  • Gender

    Unspecified

  • Expiry date

    30 Nov 2022

Job description

    Handle all GCS cases, follow up and close all requests.
    Attending customer’s inquiries by fulfilling their requirements, solve their problems, follow up their cases, and update them.
    Respond to all requests that are under IRT "Immediate Respond Team" as per the standard (respond within 24/7 and by 10 seconds to 10 minutes".
    Manage and meet customer expectations
    Respond to all customer's inquiries to improve their customer service experience.
    Provide excellent customer service for customers as per Aramex CS standards
    Facilitate the flow of information horizontally and vertically
    Collaborate with the team to achieve the team objectives
    Serve all customer's inquiries and provide full information and advice.
    Close pending cases in a timely manner.
    Achieve Aramex customer service KPIs Pass the customer service audits.
    Support to solve the bad address shipments if needed
    Implement Customer Service KPIs
    Sustain high customer satisfactory service level
    Follow up on domestic and express outstanding shipments for cash if needed
    Ensure customer satisfaction to retain customer
    Available Vacancy in Giza - Sheikh Zayed
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Job requirements

    Customer Service Experience (1-2) years
    Bachelor degree Holder (Logistics/ Supply chain Major Preferably)
    Customer-oriented
    Excellent Communication Skills
    Problem Solver
    English Language Fluency
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Additional Information

About this company

Aramex
Aramex has rapidly grown into a global brand, recognized for its customized services and innovative products. Listed on the Dubai Financial Market (DFM) and based in the UAE, Aramex is centrally located at the crossroads between East and West, which allows us to provide customized logistics solutions anywhere in the world effectively and reach more businesses and consumers regionally and globally.

We are committed to continually enhancing our operations across the region while pursuing opportunities for business growth in emerging markets abroad. This approach is core to the sustainable development of our business and commitment to facilitating wider, global trade in an ever-changing world.

What We Do :
We have successfully introduced market leading express delivery and logistics services to the Middle East and other emerging economies. As a leading global provider of comprehensive logistics and transportation solutions, our breadth of services include express courierdelivery, freight forwarding, logistics, supply chain management, e-commerce and record management services.
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