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Customer Service Officer

Egypt - Cairo


76 3306
  • Job Role / Function

    Customer Service

  • Years of Experience

    0 - 3

  • Career Level

    Entry Level

  • Nationality


  • Gender


  • Expiry date

    07 May 2020

Job description

    - Proper and accurate handling of customer requests within the department and at other business layers in all services as opening new accounts, deposits and all AAIB products.
    - Introduce, explain, sell, cross sell, and up sell bank services and products, clarifying all features to ensure customer understanding and satisfaction.
    - Awareness of competitor’s services and products and ability to show points of strength and
    - Propose new ideas to enhance performance or new products and services requested out of daily interaction with customers.
    - Interface with customers to ensure bank obtains all necessary documentation and transactions
    follow banks procedures and policies.
    - Prepare secured facilities and personnel loans.
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Job requirements

    - Systematic and methodical working style
    - Good numerical analytical skills
    - Good reporting skills
    - Good communication and selling skills
    - Good negotiation skills
    - 0 to 3 years of experience
    - Bachelor’s degree in Business Administration, Commerce, Economics or any relevant field
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Additional Information

About this company

Arab African International Bank
Incorporated in 1964 as the first Arab multinational bank in Egypt, Arab African International Bank was established by a Special Law as a joint venture between the Central Bank of Egypt and Kuwait Investment Authority. Since its inception, AAIB has been known as one of the most distinguished commercial and investment banks in the region. While maintaining its core competence as a corporate bank, AAIB is making breakthroughs in retail activities through expanding its innovative product range and geographic presence in the most commercially strategic locations. One of the fastest growing banks in Egypt, AAIB is gaining significant momentum towards assuming a leading position among Egyptian banks. AAIB products and services are designed to meet the evolving needs of corporate clients, their employees and selected high net worth individuals. Security and credibility outline our values and guide our behavior at all levels of the organization, from our interactions with employees and stakeholders, to the services we offer to clients. As a bank, our values are sustained by our financial and corporate strength, the expertise of our management and the quality of our shareholders.
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