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Customer Service Representative

Egypt - Cairo

Posted

28 4053
  • Job Role / Function

    Customer Service

  • Years of Experience

    0 - 1

  • Career Level

    Entry Level

  • Gender

    Unspecified

  • Expiry date

    24 Feb 2022

Job description

    Supports and provides superior service via phones, e-mails and faxes as a receiver and caller and
    follow-up on customer inquiries and complaints that is not fulfilled or resolved on queue ensuring
    full customer satisfaction.
    Answers inbound calls and respond to customer requests to ensure customer satisfaction.
    Provide quality, efficient and non-judgmental telephone customer service to internal and external
    customers.
    erforms the necessary & right action on systems and tools in order to fulfill the customer request
    properly and maintain the company’s financial position.
    Recommends process improvements to facilitate the Customer care work and delight the
    customers.
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Job requirements

    University Degree in a relevant discipline.
    0 to 1 year experience.
    Very Good up to Fluent English (Reading, Writing & Oral)
    Very good computer skills
    Very good communication skills.
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Additional Information

About this company

Raya Contact Center
Raya Contact Center -The leading Business Process Outsourcing Service provider in the EMEA region.
World-class Business Process Outsourcing Service Provider offering contact center services, back office services, inside sales channel management and professional services. Raya Contact Center caters to clients, including global fortune 500 companies in Europe, Middle East & Africa & North America in 16 different languages. Raya Contact Center serves its clients from Eight contact center facilities in Cairo and Hurghada, Egypt, Dubai, UAE and Warsaw, Poland.
With 4,750 seats capacity and 4,200 advisors talent pool, Raya focuses on high growth industries; mainly Telecom, Technology, Consumer Electronics, Banking, Automotive and Retail industries. Our operations are well supported through a robust continuous improvement approach using best practices in Lean, Innovation , 6-Sigma, Problem Solving, Data analytic as well as world class standards such as COPC. Raya provide tangible value to our clients by sharing improvements, insights, analytic and recommendations on improvement projects supported by illustrated savings and additional derived revenues.
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