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Customer Service Representative - English Account

Egypt - Cairo

Posted

18 3358
  • Job Role / Function

    Customer Service

  • Years of Experience

    0 - 5

  • Career Level

    Entry Level

  • Gender

    Unspecified

  • Expiry date

    06 Jan 2022

Job description

    It's a temporary project ( 3 to 6 months) for a Multinational E-commerce company.
    Rotational shifts from 7 AM last shift ends by 11 PM
    Transportation provided after 7PM for females and from meeting points for males during the whole day
    2 days off rotational
    Managing incoming calls and customer service inquiries.
    Identifying and assessing customers’ needs to achieve satisfaction.
    Build sustainable relationships and trust with customer accounts through open and interactive communication.
    Provide accurate, valid and complete information by using the right methods/tools
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Job requirements

    Can Start Immediately without any commitments for at least 6 months.
    Customer orientation and ability to adapt/respond to different types of characters.
    Excellent communication and presentation skills.
    Ability to multi-task, prioritize and manage time effectively.
    Graduates and Gap year can apply.
    Fluent or Excellent in English Speaker is a must.
    Candidates needs to be flexible with the work location.
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Additional Information

About this company

NOK Human Capital
A newly established Egyptian S.A.E company, came to life in February 2018. We are targeting a real change in the Human Resource operations game. We are not fans of hit and run business models. We plan to fly on a different altitude than others. Targeting a long-term partnership with both employees and employers. Our name and logo speak a lot about us and represents our DNA. We are a caliber-focused organization. We believe in humans and their power in controlling success and future of their organizations. We trust that human capital is the prime capital of any organization, investing in the right way in this capital, will ensure the over achievement of targeted and desired organization’s development. No matter if your organization is a customer centric, cost centric, profit centric…. It only matters either you are a people centric organization or not. We are part of the leading “NOX Holding” group, counting on our sister companies’ strong portfolios & networks in IT “HW & SW”, logistics & facilities management - give us an edge with our tailored solutions that make it easier, faster, effective and cost efficient to our partners.
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